Warranty covers all items sold on our website in the last 2 years against any defect and any abnormal alteration.
If you encounter a defective item, we may exchange, repair or issue a full refund as the case may be. The warranty does not cover deterioration due to special circumstances, improper use, lack of attention, improper cleaning, normal aging of the product or changes in colors and materials inherent to ordinary wear and tear. In addition, we cannot repair items to which the warranty does not apply.
In order to ensure that the warranty is applicable, the customer is required to return the defective product together with an authentic proof of purchase to the store where it was purchased.
For any product purchased on our BHANGARA website, please return it, in accordance with the terms of our return policy and making sure to choose the "Defective Item" option as justification. If the 30-day period has been exceeded, it is necessary to contact our account managers.
The warranty grants you specific advantages and does not alter the rights conferred on you under your status as a consumer. These may fluctuate from country to country.
Where did you buy your product?
For any product that is damaged or does not correspond to the visual presented on our site, you have 30 days from the date of dispatch to return it to us.
To do this, please follow the Basic Returns Process, mention your order number, your email address and choose the "Defective Item" option.
Our notices in the legal warranty state that any product must be returned via the website where it was purchased. Please contact the site concerned for more information on its after-sales service.
If you are unable to do so, contact us.
Our notices indicated in the legal guarantee state that any product must be returned via the store where it was acquired. Please contact the store concerned for more information about its after-sales service.
If you are unable to do so, contact us.
Who bears the cost of returning products under warranty?
BHANGARA bears the cost of returning guaranteed products. Regarding those which are not, the return costs as well as the repair remain at your expense.
The site to which you returned the product will send it to BHANGARA's after-sales service, and the return costs will be at our expense if the product is under warranty. For products excluded from the warranty, repair and return costs will be invoiced.
How can I track the progress of the return of my guaranteed product?
When processing the return of your product, an email will be sent to you. The product will be returned to you within 14 days from the date of receipt at our premises.
The site through which you returned your product will provide you with information relating to your return. You can contact him if you wish, he will provide you with specific information. The majority of our returned and guaranteed products are examined within 30 days.
My BHANGARA product is faulty, where should it be returned?
For any product purchased on our BHANGARA website, please return it in accordance with the terms set out in our return policy, making sure to choose the "Defective Item" option. If the 30-day period has been exceeded, it is necessary to contact our account managers. Ensure that any returned product is cleaned.
For any product purchased on another site, return the products to the company through which you went to make the purchase, and attach valid and authentic proof of purchase. The brand will inform you about its return process as well as the processing times to which you will be subject.
Frequently asked questions
Any fortuitous damage such as burns, tears and holes are excluded from our legal warranty.
At this time, we cannot repair products that are not covered by this legal warranty.
In the event that your item is faulty or shows signs of premature wear due to faulty workmanship, we can exchange, repair or refund it. Following receipt of your imperfect item, if we find that no defect is apparent, it will be returned to you and your complaint will not be successful. If the product you are returning is particularly dear to your heart, please let us know. Any soiled item will be refused.